Snapcom CallIQ
Call intelligence for the Snapcom phone system

Know exactly what happens on every call.

CallIQ turns your phone calls into searchable transcripts, AI summaries, quality scores, and coaching insights — automatically. No new hardware, no agent effort. It plugs into your existing phone system and tells you the story behind every conversation.

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CallIQ · Dashboard
CallIQ performance dashboard
100%
of calls transcribed & analyzed — no sampling
AI
quality scoring & coaching on every call
3
focus modes: Sales, Compliance, Retention
0
extra work for your agents
What you get

Every call, fully understood

CallIQ listens to every conversation and surfaces what matters — so your team can coach, sell, and resolve faster.

Accurate transcripts, named speakers

Word-for-word transcription with the agent and customer correctly identified — not "Speaker 1 / Speaker 2."

  • Search any call by name, number, or what was said
  • Jump straight to the moment that matters
  • Play back the recording alongside the transcript
Call transcript with named speakers

AI summaries & key details

A concise summary, the key facts (names, account numbers, appointments, amounts), topics, and action items — extracted automatically so no one has to listen back.

  • Brief or detailed summary for every call
  • Key details pulled out as structured fields
  • Coaching insights highlighted for supervisors
AI insights: summary, key facts, topics

Outcomes, quality & coaching flags

Every call is classified by outcome and scored for quality, with coaching opportunities flagged. Spot unresolved issues and at-risk conversations the moment they happen.

  • Color-coded quality scores at a glance
  • Filter by outcome, agent, sentiment, and more
  • Per-agent scorecards based on 100% of calls
Searchable call list with outcomes and coaching flags
Built for your goals

Focus modes that match how you run the business

Turn on the analysis that matters for each team. CallIQ adapts what it looks for and how it scores — one platform, tuned per department.

Sales

Booking conversion, promo & upsell uptake, revenue opportunity scoring, and a live deal pipeline.

Compliance

Required-mention checks, payment-collection and follow-up adherence, and procedure gaps.

Retention

Cancel & freeze intent, churn-risk scoring, save-attempt quality, and frustrated-caller alerts.

CallIQ · Sales dashboard
CallIQ sales focus-mode dashboard
Integrations

Every call, synced to Snapcom CRM

CallIQ writes each call's AI summary, key details, outcome, and a link back to the recording straight into Snapcom CRM — so reps and managers see the full story on every contact and deal, with no manual call logging.

Call happens → CallIQ analyzes → Synced to Snapcom CRM
Explore Snapcom CRM →
How it works

Live in days — nothing for agents to learn

1

Call happens

Your team takes calls exactly as they do today on Snapcom.

2

CallIQ ingests

Recordings flow in automatically and are securely stored.

3

AI analyzes

Each call is transcribed, summarized, scored, and classified.

4

You act

Insights land in dashboards, alerts, and post-call emails.

Questions

Frequently asked questions

What is CallIQ?
CallIQ is AI-powered call analytics software. It automatically transcribes, summarizes, scores, and classifies your business phone calls, then surfaces the insights — quality scores, outcomes, key details, and coaching opportunities — in searchable dashboards. It's also known as conversation intelligence or speech analytics.
Do I need to be a Snapcom customer to use CallIQ?
Yes — CallIQ is built for businesses on the Snapcom phone system. Once it's connected to your Snapcom service, call recordings are ingested and analyzed automatically — there's no new hardware and nothing for your agents to install or learn.
Does CallIQ analyze every call or just a sample?
Every call. Unlike manual QA that reviews a handful of calls per agent, CallIQ transcribes and analyzes 100% of your conversations — so quality scores and coaching are based on the full picture, not a small sample.
What does the AI analysis include?
Each call gets a word-for-word transcript with named speakers, a brief and detailed summary, extracted key details (names, account numbers, appointments, amounts), detected topics, a call outcome, and a quality score with coaching insights. You can also enable focus modes for Sales, Compliance, and Retention analysis.
Does CallIQ log calls in my CRM?
Yes. CallIQ syncs with Snapcom CRM — each call's AI summary, key details, outcome, and a link back to the recording are written automatically against the right contact or deal, so your team sees the full story without logging calls by hand. Learn about Snapcom CRM →
How does CallIQ help with agent coaching and quality assurance?
CallIQ scores every call for quality and flags coaching opportunities automatically, then rolls them up into per-agent scorecards. Supervisors can spot unresolved issues, frustrated callers, and missed opportunities in minutes instead of listening back to recordings — making QA consistent and fair across the whole team.
Is my call data secure?
Yes. Access is protected by per-user authentication with role-based permissions, recordings are stored securely, and admins can suspend or revoke access at any time. Each customer's data is isolated to their own account.
How long does it take to get started?
Most teams are live within days. Once CallIQ is connected to your phone system, calls flow in and are analyzed automatically — there's no agent training and no change to how your team takes calls.

See CallIQ on your own calls.

New to CallIQ? Request access and we'll set up a live walkthrough. Already a customer? Log in to your dashboard.

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